Effective Date: May 30, 2026

Medvisit is operated by Mednow Inc. and/or its affiliates (“Medvisit,” “Mednow,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information from healthcare prescribers and applicants who request access to, register for, or use the Medvisit prescriber platform, including our prescriber request page, onboarding process, and mobile application.

This Privacy Policy applies to licensed healthcare professionals and prescriber applicants who request to become Medvisit partners or use the Medvisit prescriber app.

1. Who the Medvisit Prescriber App Is For

The Medvisit prescriber app is intended for licensed healthcare prescribers who may provide healthcare services through the Medvisit/Mednow platform.

Access to the app is controlled because the app may involve healthcare workflows, patient-related information, professional credentialing, regulatory obligations, and privacy-sensitive information. The app is not intended for general patient or consumer use.

Prescribers may request to become Medvisit partners through our public doctor request page at: https://doctors.medvisit.ca/

We review request submissions and eligibility details, generally within two business days. If a prescriber is eligible and the required credentialing and contracting process is completed, we provide temporary app credentials so the prescriber can sign in and complete onboarding inside the app.

Submitting a request does not guarantee approval or access to the Medvisit platform.

2. Information We Collect

We may collect personal information and professional information directly from you when you request access, complete onboarding, communicate with us, or use the Medvisit prescriber app.

This may include:

Contact and identity information

• First and last name
• Adresse courriel
• Phone number
• Address, province, or location
• Date of birth, where required
• Government-issued identification or verification documents, where required

Professional and credentialing information

• Professional role, title, or specialty
• Licence or registration number
• College or regulatory body information, including CPSO details where applicable
• Practice location or current place of work
• Professional insurance or membership information, such as CMPA details
• Professional documents, such as CV, proof of membership, licences, certifications, or other onboarding documents
• Work preferences, availability, desired working days, and related onboarding details
• References or referral information, where provided
• Confirmation that you are a licensed physician or eligible prescriber

Financial and payment-related information

• Banking information, void cheque, or payment details needed for provider payments or administrative processing
• Tax or payment-related information where required

App and account information

• Login credentials or temporary credentials
• Account identifiers
• Onboarding progress
• App settings and preferences
• Device information, app version, and technical identifiers
• Push notification tokens, if notifications are enabled
• Logs, diagnostics, and app performance information

Communications and support information

• Messages, support requests, chat content, or other communications with Medvisit/Mednow
• Attachments or documents you choose to upload

Patient-related workflow information

If you are approved to use the platform, the app may display or process patient-related information needed to provide healthcare services. You are responsible for handling patient information in accordance with applicable laws, professional obligations, and Medvisit/Mednow policies.

3. How We Use Information

We use personal and professional information for purposes including:

• Reviewing prescriber partner requests submitted through https://doctors.medvisit.ca/
• Confirming eligibility to use the Medvisit platform
• Credentialing, professional verification, and contracting
• Creating and managing app access
• Providing temporary credentials to approved prescribers
• Supporting in-app onboarding
• Operating, maintaining, and improving the Medvisit prescriber platform
• Assigning, managing, or supporting healthcare workflows
• Communicating with you about your request, application, account, onboarding, schedule, services, or support requests
• Processing payments or administrative requirements
• Maintaining security, fraud prevention, audit logs, and compliance controls
• Meeting legal, regulatory, professional, contractual, and healthcare obligations
• Troubleshooting, analytics, diagnostics, and app performance monitoring

We do not sell prescriber personal information.

4. How We Share Information

We may share information only as reasonably necessary for the purposes described in this Privacy Policy, including with:

• Medvisit/Mednow personnel and authorized administrators
• Service providers that help us operate the platform, such as hosting, cloud infrastructure, form collection, communications, verification, credentialing, analytics, customer support, payment, and security providers
• Healthcare, pharmacy, or operational partners involved in providing or supporting services
• Regulators, professional colleges, government authorities, or law enforcement where required by law or professional obligation
• Legal, accounting, insurance, audit, or compliance advisors
• Successors or parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate confidentiality protections

Service providers are expected to use information only for the services they provide to us and to protect it appropriately.

5. Doctor Request Page and Third-Party Services

The doctor request page at https://doctors.medvisit.ca/ allows eligible prescribers to submit interest in becoming Medvisit prescriber partners.

We may use third-party service providers to host or process this request page and related forms. Information submitted through the request page may be processed by those providers on our behalf for purposes such as form collection, hosting, communications, eligibility review, onboarding, and platform administration.

6. Consent

By submitting a request, providing information, completing onboarding, or using the Medvisit prescriber app, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw consent where permitted by law, but this may limit our ability to review your request, provide access to the Medvisit platform, complete credentialing, maintain your account, or meet regulatory and contractual obligations.

7. Retention

We keep personal and professional information only as long as reasonably necessary for the purposes described in this Privacy Policy, including onboarding, credentialing, account administration, service delivery, legal, regulatory, audit, tax, payment, dispute-resolution, and professional obligations.

Some information may need to be retained even after an account is closed where required by law, professional standards, healthcare obligations, or legitimate business needs.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include access controls, authentication, secure storage, encryption in transit, monitoring, role-based permissions, and internal policies. However, no system can be guaranteed to be completely secure.

9. Accessing or Correcting Your Information

You may request access to or correction of your personal information by contacting us using the contact details below. We may need to verify your identity before responding.

We may decline or limit access where permitted or required by law, including where disclosure would reveal confidential information, patient information, security information, or information about another individual.

10. Account Closure and Deletion Requests

You may request closure of your Medvisit prescriber account or deletion of personal information by contacting us.

Some information may be retained where required for legal, regulatory, professional, audit, payment, dispute-resolution, or healthcare compliance purposes.

11. Cross-Border Processing

Your information may be stored or processed in Canada or other jurisdictions where our service providers operate. Where information is processed outside your province or country, it may be subject to the laws of that jurisdiction.

12. Communications

We may contact you about your request, onboarding, account, credentials, platform access, services, support, administrative matters, compliance requirements, or important updates.

You may opt out of non-essential marketing communications where available, but we may still send service, account, legal, security, or operational communications.

13. Children

The Medvisit prescriber app and doctor request page are intended for licensed healthcare professionals and are not directed to children or minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice where appropriate.

15. Contact Us

For privacy questions, access or correction requests, account closure requests, or deletion requests, please contact: