Effective Date: May 26, 2026

1. Services Covered

These Prescriber / Provider Terms apply to your access to and use of the Prescriber / MedVisit app and related Mednow provider services, where applicable. These services may include provider onboarding, credential submission, document upload, scheduling, availability, route and location features, appointment workflows, patient-care workflows, prescription workflows, support communications, notifications, and compensation or payment administration features.

These Terms are intended for legal review and should be aligned with Mednow’s final provider agreements, privacy policy, professional obligations, and operational policies.

2. Prescriber Eligibility and Account Access

You may use the Prescriber / MedVisit app only if you are authorized by Mednow and, where applicable, licensed, registered, or otherwise authorized to provide the relevant professional services. You must be in good standing with applicable professional, licensing, regulatory, and credentialing bodies and must comply with all applicable laws, professional standards, policies, and Mednow requirements.

You are responsible for maintaining the confidentiality and security of your account, password, session access, device access, and any authentication method used with the app. You must not share your account, session, credentials, or access with another person.

3. Credential Accuracy and Ongoing Good Standing

You represent that the credential, identity, licensing, professional, billing, and profile information you provide is accurate, complete, current, and not misleading. This may include your name, contact information, CPSO number, OHIP billing number, CFPC number, professional designation, current place of work, FHO status, languages spoken, preferred zones, assigned areas, and any other provider information submitted through the app or related workflows.

You must promptly update Mednow if any information changes, expires, becomes inaccurate, or if your authorization, licence, registration, billing eligibility, professional standing, insurance, or ability to provide services changes.

4. CMPA / Professional Insurance Obligations

Where applicable, you must maintain required CMPA membership, professional insurance, liability coverage, or equivalent coverage required by law, professional standards, Mednow policies, or provider agreements. You must provide accurate and current membership, expiry, and proof-of-coverage information when requested and must promptly notify Mednow if coverage changes, lapses, is restricted, or is terminated.

5. Professional Conduct and Clinical Responsibility

You are responsible for your professional judgment, clinical decisions, documentation, prescribing decisions, patient interactions, and compliance with applicable law, professional standards, regulatory requirements, and Mednow policies. The app may support workflows, documentation, routing, communication, and operational administration, but it does not replace your independent professional obligations or clinical judgment.

You must use the app only for authorized purposes and must not misuse, alter, falsify, or improperly access patient, provider, credential, billing, payment, document, or operational information.

6. Patient Confidentiality and Privacy Obligations

You must keep patient information confidential and handle it in accordance with applicable privacy, health information, professional, and regulatory obligations. You must access, use, disclose, download, copy, or transmit patient information only as authorized and only as necessary for legitimate clinical, operational, support, billing, or compliance purposes.

You must promptly report suspected privacy incidents, unauthorized access, lost devices, compromised credentials, misdirected communications, or other security concerns through Mednow’s approved process.

7. User-Submitted Information and Documents

You are responsible for the accuracy, completeness, currency, and legality of information, documents, images, files, messages, and attachments you submit through the app or related provider workflows. This may include government ID, passport, driver’s licence, CMPA proof, VOID cheque or banking document, CV or resume, credential documents, support documents, chat attachments, and other uploaded materials.

You must not upload documents or information that are false, misleading, unauthorized, malicious, unlawful, or unnecessary for the relevant workflow. Mednow may review, use, retain, reject, remove, or request updated documents subject to applicable law, regulatory, professional, audit, payment, tax/accounting, and operational requirements.

8. Electronic Signature and Prescribing

Where electronic signature or prescribing features are enabled, you authorize use of your electronic signature for prescriptions, clinical documents, or other workflows you approve or initiate through the app. You are responsible for protecting your account, session, device, and signature access.

You must not allow any other person to use your account or electronic signature. You are responsible for reviewing prescriptions, clinical documents, medication information, patient information, and related records before signing or submitting them, and for ensuring that any prescribing or clinical action complies with applicable law, professional standards, and Mednow policies.

9. Scheduling, Availability, Routes, and Location Use

You are responsible for providing accurate and current availability, work preferences, preferred working days, desired days per week, preferred start date, preferred zones, assigned area information, and other scheduling-related information where applicable.

The app may use location, route, shift, standby, start/end visit, route optimization, and location-unavailable reason features to support scheduling, visits, routing, operational review, safety, quality, audit, and support. You must use these features honestly and in accordance with Mednow policies. Availability, standby, shift, cancellation, skip, and route expectations should be confirmed by legal/product and aligned with final provider agreements.

10. Compensation, Billing, VOID Cheque, and Payment Administration

Where compensation, billing, or payout features apply, Mednow may use provider information such as OHIP billing number, VOID cheque or banking documents, payment administration records, payout records, tax/accounting information, and related documentation to administer compensation, payment, billing, reconciliation, and related workflows.

Legal/product placeholder: final terms should specify applicable compensation model, provider classification, payout timing, eligibility, adjustments, deductions, overpayments, clawbacks, chargebacks, tax responsibility, invoicing, audit rights, disputes, and any refund or payment correction process.

11. Communications and Notifications

Mednow may send you service, operational, account, shift, appointment, support, payout, security, compliance, or other provider-related communications through the app, email, phone, push notifications, chat, or other channels where applicable. You are responsible for keeping contact information current and monitoring important provider communications.

You should not use support, chat, attachment, notification, or communication features for unauthorized disclosure of patient information, inappropriate content, harassment, spam, fraud, or non-workflow purposes.

12. Account Suspension, Deactivation, and Termination

Mednow may suspend, restrict, deactivate, or terminate access to the Prescriber / MedVisit app or related provider services where permitted by law, provider agreement, or Mednow policy. Reasons may include inaccurate or expired credentials, loss of good standing, expired authorization, insurance or coverage concerns, privacy or security breach, unsafe conduct, suspected fraud, misuse of the app, inappropriate access to patient information, failure to comply with professional obligations, or operational or legal requirements.

Suspension, deactivation, or termination does not necessarily delete records that Mednow is required or permitted to retain.

13. Retained Records and Compliance

Mednow may retain provider, credential, document, compensation, billing, signature, prescription, appointment, patient-care, chat/support, audit, account, and operational records subject to legal, regulatory, professional, audit, payment, tax/accounting, contractual, safety, quality, dispute, fraud prevention, and operational retention requirements.

You may request access, correction, deactivation, or deletion where available, but some records may need to be retained or may not be deletable where required or permitted by applicable law, professional obligations, audit requirements, payment/tax/accounting requirements, clinical record obligations, or Mednow’s operational needs.

14. Emergency / Not-for-Emergency-Use Disclaimer

The Prescriber / MedVisit app and related provider workflows are not intended for emergency use. The app should not be used as a substitute for emergency services, urgent clinical escalation pathways, or any required emergency response process. If there is an emergency or immediate risk of harm, users should contact emergency services or follow approved emergency escalation procedures.